1
Create your agent
In the dashboard, go to Agents → New Agent. Choose Build with AI to have it drafted for you, or Start from scratch to fill in every setting yourself: a name, a voice, a default language, and the persona — who it is, what business it represents, and what it should try to achieve on a call.The first live agent on your account automatically takes all web calls, so create it before wiring up a phone number or widget.
2
Add your knowledge
Go to Knowledge Base, upload a PDF or paste in text, and hit Auto-extract Q&A. Vistrow Voice turns it into clean question-answer pairs your agent retrieves from at call time.Turn on Strict mode if the agent should only ever answer from this material instead of improvising.
3
Test it
On the Agents page, each agent card has two test buttons:
- Browser test (the mic button) — talk to the agent in your browser.
- Call test (the phone button) — get a real phone call from the agent.
4
Connect a channel
Pick how callers actually reach it:
- Phone number — go to Phone Numbers, connect a provider, and route the number to your agent.
- Website widget — go to Website Widget, add your site, and paste one script tag before
</body>.
5
Check your calling rules
Before you dial anyone, open Settings → Calling rules and confirm the calling window (TRAI limits unsolicited calls to 9am–9pm, Mon–Sat by default), Do-Not-Call registry, and consent settings match how you plan to use the platform.
Next steps
Agents
Voices, models, speech settings, and post-call data extraction.
Website Widget
Page rules, avatar overrides, and the WordPress plugin.
Authentication
Call the platform from your own backend with an API key.
API Reference
Endpoints for agents, calls, knowledge bases, and widget sites.