1
Describe your business
Write who calls you (or who you call), what they ask, which languages they speak, and what the agent should collect or book — up to 4,000 characters. Not sure what to write? Pick a card under Or start from an example. Add your Business name and Website if you like, then click Draft my agent (or press ⌘ + Enter).
2
Answer a few quick questions
If something isn’t clear, the builder asks a few short questions. Tap an answer or type your own. If your description already covers everything, this step is skipped.
3
Review the draft
The builder writes the instructions, chooses a voice and sets up the fields to fill after every call. Review Basics, Voice & language, Instructions, Conversation & tools and After the call — edit anything, or click Regenerate on one section. Click Hear the greeting to listen to the first thing callers hear.
4
Create the agent
Click Create agent, then Run a test call to talk to it straight away, or Open agent to fine-tune it. Plan limits, voice tiers and models are checked when you create the agent.
Next steps
Test it in the Testing Lab
Play a tricky caller and read the score before customers call.
Fine-tune every setting
Model, voice, prompt, welcome messages and call behaviour.