Compliance - Vistrow Voice

Find these under Settings → Calling rules. They apply across every number and every outbound campaign on your account.

Calling rules tab with the Calling window card (enforce toggle, start and end times, allowed days, timezone), the Consent, recording and retention card, and the Do-Not-Call registry with blocked numbers — Settings → Calling rules: the calling window, consent, recording and retention, and the Do-Not-Call registry. Click Save rules after a change.

Calling window

TRAI norms limit unsolicited calls to 9am–9pm, Monday–Saturday. With Enforce calling window on, Vistrow Voice blocks outbound dials automatically outside the start/end time and allowed days you configure, evaluated in the callee’s local timezone.

Setting	What it does
Honor Do-Not-Call list	Never dials a number on your DNC registry.
Require spoken consent	The agent opens every call with a consent line and logs the caller’s reply.
Record calls	Stores call audio alongside transcripts.
Data retention (days)	Calls older than this are purged automatically with their transcripts and recordings, their integration delivery log entries, and caller memory not refreshed within the period. `0` keeps everything indefinitely. Contacts and appointments are not removed.
Recording link expiry	How long the “Play recording” links sent to Google Sheets, CRMs and webhooks keep working: 7, 30 or 90 days after the call (default 90), or never. Links sent before this setting existed keep working until you revoke them.
Revoke links	Admins only. Stops every recording link already sent out. Recordings stay in your dashboard and new calls get new links.

If you’re subject to India’s DPDP Act or a similar data-minimization requirement, set a real retention window here rather than leaving it at 0 — see your Privacy Policy for how Vistrow Voice itself handles retention and deletion requests.

Do-Not-Call registry

Add numbers one at a time with Block, or use Bulk import numbers for a list. Every outbound dial — from a campaign or a one-off test call — is scrubbed against this list first.