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Every call — phone, website widget, or browser test — lands in one call history, filterable by channel.

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Call list

Filter by All / Web / Website Widget / Phone, search by caller name or number, or filter by feedback. Each row shows status, channel, website (for widget calls), duration, recording availability, sentiment, and which agent handled it.

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Call detail

Opening a call shows:
  • Call transcript — the full turn-by-turn conversation, downloadable as text.
  • Conversation intelligence — click Analyze to run AI analysis and get a summary, sentiment, outcome, QA score, and next steps for that specific call.
  • Recording — inline playback and MP3 download, if recording is enabled in Compliance for your account.

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Feedback

Mark a conversation helpful or not — conversations marked not helpful surface on the dashboard’s “Needs attention” panel so your team can review them.